Adds KYC status, deadline visibility, and merchant association improvements to the Admin Portal

What’s new

Several updates have been made to how merchant and KYC data is displayed and managed in the Admin Portal. Merchant details are now synchronized across the Onboarding and Edit workflows for a consistent UX. The merchant listing API now returns KYC Status and KYC Deadline fields, and both are displayed in the Admin Portal. The KYC Status value has been changed from a string literal to a Boolean for consistency and easier programmatic handling.

Why it matters

Before this change, KYC status and deadline information was not surfaced in the merchant listing or Admin Portal views, requiring separate lookups to assess compliance state. Admins can now see KYC status and deadlines at a glance, and integrations consuming the merchant listing API can handle KYC Status as a Boolean rather than parsing a string value.

Changes

Integrates Alloy underwriting services as the primary underwriting engine

What’s new

The platform now integrates with Alloy’s underwriting services, replacing the previous Infinicept-based underwriting results processing. The integration includes the ability to trigger Alloy journeys for AndDone applications, an Alloy adapter for service API integrations, preservation of underwritten applications and their references, persistence of underwriting evaluations, and a redesigned underwriting results data source with additional attributes. Business Entity representative data is now mapped to Alloy with defined precedence rules. Underwriting results processing from Infinicept has been fully decommissioned.

Why it matters

The platform’s underwriting pipeline now runs through Alloy end-to-end. Integrations or internal tooling that previously relied on Infinicept for underwriting results will need to be updated to consume data from the new Alloy-backed data source. The redesigned results schema includes additional attributes that were not previously available.

Upgrade

1. Review any integrations consuming underwriting results and update them to use the new Alloy-backed data source.
2. Update any Infinicept-specific underwriting result handling — that processing path has been decommissioned.
3. Verify Business Entity representative mappings align with the new Alloy precedence rules.

Adds ability for admins to create AndDone sub-merchant applications via the merchant-facing Application Portal

What’s new

Admins can now create AndDone sub-merchant applications directly through the merchant-facing Application Portal. This provides a self-contained flow for initiating sub-merchant onboarding without requiring backend intervention.

Why it matters

Before this change, creating a sub-merchant application required steps outside the portal. Admins now have a direct, UI-driven path to initiate sub-merchant onboarding within the Application Portal.

Miscellaneous tech backlog improvements

What’s new

Several internal platform improvements have been made. The Virtual Account API now returns Processor ID and Processor Name in its response. A new Virtual Account Default API allows setting a default account per processor. The platform webhook has been updated to use Platform credentials. Application logs have been added to the new merchant onboarding and update boarding steps for improved observability.

Changes

Why it matters

The Virtual Account API now provides richer processor context in responses, reducing the need for additional lookups. Default account configuration per processor is now manageable via API. Improved logging on onboarding steps makes it easier to trace and debug merchant onboarding flows.

Production Release Notes – Balance Platform Phase II (AN_BALPH2_V2)

Release Date: Jan 08, 2026

Release Status: Deployed to Production

This release bundle primarily consists of prerequisites for Phase 2 initiatives for Alloy underwriting Foundational items KYC Deadline and KYC status summary views, and Miscellaneous Tech Backlog and hotfix items. This includes updates to Admin Portal, Merchant Portal and some backend processing upgraded. This also includes bug-fixes as identified during the development cycle.

────────────────────────────────────────────

Merchant Associations with Existing Application Admin Portal Changes (AN-39705, AN-40271, AN-40275, AN-41610)

• UX synchronization of Merchant details on display for Onboarding or Edit workflow
• KYC Status and Deadline on Merchant listing API
• KYC Status and Deadline display on Admin portal
• KYC Status value as a Boolean instead of String literal

Client Facing: No

────────────────────────────────────────────

Integration with Alloy Underwriting Services (AN-38476, AN-38809, AN-39428, AN-40058, AN-40571, AN-40666, AN-41078)

• Ability to perform Alloy Journey trigger for AndDone application
• Alloy adapter for service API integrations
• Ability to preserve underwritten applications and its references
• Ability to persist underwriting evaluations
• Redesign of underwriting results datasource to include additional attributes
• Decommission of underwriting results processing from Infinicept
• Mapping precedence of Business Entity representatives to Alloy

Client Facing: Yes

────────────────────────────────────────────

Merchant Facing Application Portal (AN-40665)

• Ability to create an AndDone Sub merchant Application for Admins

Client Facing: No

────────────────────────────────────────────

Tech Backlog & Miscellaneous (AN-41931, AN-41932, AN-36121, AN-40501)

• Virtual Account API returning Processor ID & Name
• Virtual Account Default API to set default account per processor
• Platform webhook to use Platform credentials
• Adding application logs on New merchant onboarding and update boarding steps

Client Facing: No